Rogue - Gray

I don’t know what they shipped me. I bought a black bag and got a burgundy one that isn’t even available on their website. Green would’ve been a nicer color- or even charcoal to TRY and make it look like black??? What arrives is not either of those but a completely burgundy one that I swear is not available on their website~ I’ve checked multiple times. I go to ask about a refund (their return/refund policy is of course bringing up a 404 error) so I call them- they say to return it and they’ll give me a new one. It got shipped December 18, this was a Christmas gift that was going to be used ON CHRISTMAS (the receiver is taking a bus trip across states and this is going to be there carry-on). After that- sorry but the bag probably isn’t going to get used much. There was no way I was going to be able to ship this one back, wait for all of this to process, and get a new one shipped out to me by Christmas Eve. She agreed with me and told me the only other option was to send it back and get a refund. So… I send back the Christmas gift I’ve been so extremely excited to get him- and then I wouldn’t have anything to give him Christmas day? Sorry but no, that’s so fucked up. I’m broke, honey- as we all are. I didn’t have the money for much this year so I only have two gifts for him- one for each family. This was one of them. Ya’ll stomped on my Christmas present, chewed it up, spat it out, and stomped on it again. You are grinches. I would give a 0/5 if I could.